Plan Your Visit

Plan Your Visit

We look forward to welcoming you to The Box from Tuesday 29 September 2020.

Our opening hours will be Tuesday to Sunday (10am to 5pm) and bank holidays

In preparation for opening, The Box has put a number of safety and social distancing measures in place to help you feel as comfortable as possible. These include:

  • Free admission by advance, timed ticket only
  • Reduced capacity and clearly marked one way systems in key areas of circulation
  • Increased invigilation by staff and volunteers
  • Hand sanitising facilities and enhanced cleaning
    In line with government guidance, the wearing of face coverings will be encouraged for all visitors over 11 and mandatory in the retail area.

Our easy to follow booking system will open on 10 September (7 September for Box Members). In the meantime, find out more about the measures we’re putting in place for staying safe below, as well as getting here and access information. You can also explore our new permanent galleries, as well as upcoming exhibitions and events.

Booking Tickets

You will be able to book tickets for:

  • General Admission (free for all)
  • General Admission and Mayflower 400: Legend & Legacy (free for Plymouth residents)

Don’t forget to book a table at The Box Kitchen & Bar once you’ve booked your admission tickets.

Just can’t wait? Our members will have the opportunity to access bookings early. Find out about all the benefits you can expect if you become a Member.

Staying Safe

If you’re feeling unwell, have a persistent cough, fever or loss of taste and smell, please stay at home.

Face coverings

In line with current government guidance, wearing a face covering at The Box is mandatory. Wearing a face covering will also be required when entering the shop, and face coverings will be available for purchase in our shop. There will also be protective screens at the welcome desk, shop and café counters.

Hand sanitising

Hand sanitisation points will be available for you to use on arrival, throughout our building, and on exit. You may also see our team wearing PPE during your visit, but don’t let this stop you from approaching us with any questions you might have.

Cleaning and interactive access

Our enhanced cleaning will include touchpoints in our lifts and digital interactives. Styluses will be available to purchase in the shop if you would prefer to access interactives in this way. Please bring your own headphones for accessing sound-based interactives.


We encourage you to use contactless payment wherever possible.

Social distancing

We are reducing our capacity and inside we encourage two-metre distancing where possible. You will be able to explore many of our galleries freely, rather than using a one way system. However, we may ask you to return to a gallery later if it is busy.

There will be some one-way restrictions in certain areas - for example the Mayflower 400: Legend & Legacy exhibition, and on stairways - and these will be clearly identified. Our team will be on hand to help.

NHS Track and Trace

We may need to share your information with the NHS Test and Trace service if someone who has tested positive for COVID-19 lists the Museum as a place they recently visited. Read our terms and privacy notice to find out how your information is shared and stored. If you do not want your contact details passed on to the NHS Test and Trace service, you can opt out by getting in touch. Please note that your contact details will still be collected when you book your ticket so that we can provide important safety information about your visit.

Entrance and Exit

Entry to The Box is through our main entrance on Tavistock Place and the exit is on North Hill. Both entry and exit are accessible.

Entry to St Luke’s is opposite The Box entrance on Tavistock Place. The exit is via the side fire exit. You can access St Luke’s either at the beginning or end of your visit.

Entry to The Arts Institute, University of Plymouth for the exhibition Kehinde Wiley: Ship of Fools is across the road from The Box exit on North Hill. We recommend you access The Arts Institute at the end of your visit.

Please have your entry ticket ready when you arrive and turn up within your half-hour slot.


Food and Drink

The Box Kitchen & Bar will be open from 10am-5pm Tue-Sun and bank holidays (advance booking recommended). The Little Box café will also be open in Tavistock Place for drinks and light snacks. We cater for a range of dietary requirements including vegan, gluten free, soy free and wheat allergies. Please ask a member of our catering staff for more information. The Box welcomes breastfeeding and is accredited by Plymouth Latch On.


Our onsite shop holds a fantastic range of items inspired by The Box’s collections. Open from 10am-5pm Tue-Sun and bank holidays.


Two lifts provide access between floors and across the museum and gallery spaces. These will be restricted to disabled and buggy use only and touchpoints will be wiped by a member of our team after use. Some lifts can also accommodate flatbed wheelchairs, please contact us for detailed access information.

Please see our Access page for full details on how you can make the most of your visit, get close to our collections and our commitment to getting things right.

Cottonian Research Room

The Cottonian Research Room provides access to our stored collections on request. Advance booking is required so that we can meet any access requirements, contact us to book your space.


Toilets are available on each floor, however we are reducing capacity in multi-occupancy toilets. We have wheelchair accessible toilets, a fully accessible Changing Places toilet (which includes a hoist, height adjustable changing bench, shower and height adjustable sink) and baby change facilities.


Lockers will not be available when we open in support of safety measures.