Plan Your Visit

Plan Your Visit

In line with the Government guidelines, The Box is temporarily closed. We are monitoring the ongoing situation with the COVID-19 pandemic and will confirm a re-opening date as soon as we can.

Got a question about how to book tickets once they are available again? Please visit our FAQs page where you can also find information about the safety measures we've implemented.

On this page you can find out about what you can see and do on your visit, getting around our site and our facilities.

When we can re-open we will continue with the safety and social distancing measures we've put in place, all of which are designed to help you feel as comfortable as possible while you're visiting us. Read more about the measures we're taking on our FAQs page

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Getting Around

Use our map to help plan your visit around our spaces. It shows the entrances and exits for our site that are explained further below. The one-way restrictions we have in certain areas are also displayed (for example the Mayflower 400: Legend & Legacy exhibition, and on stairways). Don’t worry – these are clearly identified on site and our team will be on hand to help.

Entrance and Exit

Entry to The Box is through our main entrance on Tavistock Place and the exit is on North Hill. Both entry and exit are accessible.

Entry to St Luke’s is opposite The Box entrance on Tavistock Place. The exit is via the side fire exit. You can access St Luke’s either at the beginning or end of your visit. CCTV is in operation across the site.

Please have your entry ticket ready when you arrive and turn up within your half-hour slot.

What's Here

Explore our galleries and exhibitions. Get closer to collections by booking a place in our dedicated research space.

Stay a While Longer

Get refreshed at The Box Kitchen & Bar, open 9am-5pm Tuesday-Sunday and bank holidays (open until 10pm on Fridays and Saturdays). Advance booking is recommended. Find special souvenirs in the shop, which holds a fantastic range of items inspired by The Box’s collections. Open 10am-5pm Tuesday-Sunday and bank holidays.

Facilities

Lifts

Two lifts provide access between floors and across the museum and gallery spaces. These will be available to visitors with access needs only and touchpoints will be wiped by a member of our team after use. Some lifts can also accommodate flatbed wheelchairs, please contact us for detailed access information.

Please see our Access page for full details on how you can make the most of your visit, get close to our collections and our commitment to getting things right.

Toilets

Toilets are available on each floor, however we are reducing capacity in multi-occupancy toilets. We have wheelchair accessible toilets, a fully accessible Changing Places toilet (which includes a hoist, height adjustable changing bench, shower and height adjustable sink) and baby change facilities.

Lockers

Lockers are not currently available in support of safety measures.

WiFi

Free WiFi is available throughout our site.