Terms & Conditions
Find our policies including website and visitor regulations.
Set out below are the regulations applicable to the use of the Website (the Website Regulations) and to visitors to the Site (the Visitor Regulations). Defined terms, and other matters applicable to both the Website Regulations and the Visitor Regulations, are set out at the bottom on this page.
By using the Website, you are agreeing to be bound by the website regulations shown below (the Website Regulations). In the event of any inconsistency between these Website Regulations and anything else on the Website, these Website Regulations take precedence. We reserve the right to vary these Website Regulations from time to time. Such variations will be deemed to be effective (and binding on you) immediately upon their being posted in varied form on the Website.
Social Media Policy
We adhere to the social media policy set out by Plymouth City Council and would encourage users who want to engage with us on social media to do so within those guidelines. We reserve the right to remove any contributions that break the rules or guidelines of a particular channel or the acceptable use policy outlined.
Information and Liability
We make every effort to provide accurate and complete information on our Website. However, we make no representations or warranties (and provide no guarantees) in relation to the accuracy or completeness of such information. We do not guarantee uninterrupted access to the Website. Other than as otherwise set out below and to the extent permitted by law:
- we will not be liable or responsible for any loss or damage (whether direct or indirect) that may result to you or a third party in connection with your use of the Website or the material on the Website;
- we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity; and
- we will not be liable to you for any loss or damage caused by any virus or other harmful material that may infect your property (including computers and phones) due to your use of our Website (including as a result of you downloading any content from the Website or clicking on any other website link which is included on the Website).
Nothing in these Website Regulations excludes or limits our liability:
(i) for death or personal injury arising from our negligence or fraud; or
(ii) in any other circumstances that our liability cannot be excluded or limited by English law.
Third Party Websites
We may provide links in our Website to third party websites. Any such links are provided solely for your convenience. We are not responsible for the content, do not endorse the content and assume no liability in relation to loss incurred by the use of any such external website. You may link to our Website from a personal or organisational website and we would prefer you to do this rather than copy information which may later become out of date.
All rights in the design, text, graphics and other material on our Website and the selection or arrangement thereof is copyright of Plymouth City Council, Arca (Plymouth) Limited or other third parties. Except as specifically permitted below, use of the materials on the Website (including reproduction for purposes other than noted below and alteration, modification, distribution or republication) without our prior written permission is strictly prohibited. Should you require permission for the above, please contact us. You may not use the “The Box” trade name or trade mark (registered or unregistered) (and no licence to do so is granted by the use of the Website or otherwise) except for the purpose of referring to The Box museum lawfully and in good faith only. Subject as otherwise stated below, you are permitted to download electronically, copy and print, in hard copy, portions of the Website solely for private or educational use (within the classroom), provided that no changes are made to the material and that The Box, Plymouth is acknowledged as the owner. Permission to reproduce material on the Website does not extend to any material identified as being owned by a third party. Permission to reproduce such material must be obtained from that third party owner of the relevant material. Photographic images are occasionally used for journalistic or artistic purposes. Whenever possible The Box obtains (either directly or via third parties) the express permission for images of people to be used on the web. However, this is not always possible for group photographs. Should a member of the public object to their image being contained in any such photograph they should email [email protected] and the photograph will be removed.
We welcome you to The Box and hope you have an enjoyable visit. Although entry to The Box is free (subject to charges for Chargeable Events and Group Bookings (defined below)), it is a condition of entry that you comply with these Visitor Regulations set out below (the Visitor Regulations). We reserve the right to change these regulations from time to time. Such changes will apply to you immediately upon their being posted in changed form on the Website.
Opening hours and access to the Site
Normal opening hours of the Site are displayed at the entrance of The Box museum. It may, however, be necessary for us to change the opening hours, without notice, for example, for security reasons. It may also be necessary to limit the number of people who can visit at any one time due, for example, to social distancing rules issued in connection with the COVID-19 virus (in this regard see the section COVID – 19: Access limitations due to social distancing rules below). We reserve the right to refuse anyone entry to the Site at our absolute discretion, and any person who fails to comply with instructions from an Official or other person acting on our behalf may be refused entry to, or removed from, the Site. Anyone found (in our opinion, or that of any Official or other person acting on our behalf) to be causing or threatening to cause any damage to any part of the Site, the Site infrastructure, causing or threatening to cause any harm to any other person at the Site or in the near vicinity, or behaving in an illegal, anti-social or aggressive manner, or appearing to be under the influence of drugs or alcohol or in breach of these conditions will be required to leave the Site or the immediate vicinity and may be reported to the police. We reserve the right to search any person and their personal property and refuse admission to, or remove from the Site, any person who refuses to be searched by an Official or the police or other person acting on our or their behalf. If, on searching your person or property, we (or our Officials or any other persons acting on our behalf) find any items which we do not allow to be brought onto the Site (as described below under Prohibited Items) or any similar item(s) that may be a risk to the Site or any of our Officials or visitors to the Site) we/they may remove it, and return it to you when you leave the Museum. If we (or any other such people) find an illegal item in your bag they will confiscate it, and hand it to the police. It may be necessary for us to close parts of the Site temporarily in which case we may require you to leave those areas by the routes which we determine. No animals will be permitted to enter the Site, other than assistance dogs, guide dogs or hearing dogs for disabled people. All children under the age of 18 must be accompanied at all times by someone over the age of 18. Some exhibitions may contain content not suitable for children. These will be clearly advertised and signposted. It is the responsibility of accompanying adults to determine the suitability of the exhibition for the children accompanying them. We accept no responsibility in relation to such determination.
COVID – 19: Access limitations due to social distancing rules
In order to comply with any relevant social distancing rules or otherwise, we may, in our sole discretion, require that any person who wishes to visit the Site must make a booking in advance (for which no charge will be made – subject to charges for Chargeable Events and Group Bookings), using the booking form on the Website. If we have imposed such a requirement, we reserve the right to refuse entry to any person who has not made such an advance booking (or for whom an advance booking has not been made).
The following articles are not permitted to be brought into the Site: flags, advertising or marketing messages, chairs, knives, fireworks, smoke canisters, air-horns, flares, weapons, dangerous or hazardous items, laser devices, glass vessels, cans, poles, and any article that might be used as a weapon and/or compromise public safety. This list represents a non-exhaustive list of the types of articles which are not permitted and we retain a discretionary right to refuse entry to, or remove, any person found to be carrying any of these items or any similar items.
You should not leave any of your property unattended at any time in or around the Site, including in any outdoor areas. We reserve the right to remove and/or destroy any unattended property at our complete discretion and will not be liable for any loss to you incurred by reason of us doing that.
Unless indicated otherwise in relation to particular exhibits, you may take pictures and videos with handheld cameras and devices. You may not take pictures or videos with any equipment which requires a stand or separate lighting. Other than with our prior written consent you may only use any pictures and/or videos for personal (not commercial) use.
Food and drink
No food or drinks are permitted to be brought into the Site other than one small plastic bottle of water per person. You are not allowed to consume food and drink on the Site except in the restaurant/café areas.
Bicycles and mobility scooters
No bicycles are permitted within any buildings in the Site. Mobility scooters are permitted within the Site.
Other than as provided below and to the extent permitted by law:
- we will not be liable or responsible for any loss or damage (whether direct or indirect) that may result to you or a third party or any of your possessions (or those of any third party) in connection with your travelling to, and visiting, the Site and/or attending or participating in any Chargeable Event or Group Booking; and
- we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity in connection with your travelling to, and visiting, the Site and/or attending or participating in any Chargeable Event or Group Booking.
Nothing in these Visitor Regulations excludes or limits our liability:
(i) for death or personal injury arising from our negligence;
(ii) for fraud; or
(iii) in any other circumstances for which our liability cannot be excluded or limited by English law.
We may, in our absolution discretion, determine, at any time, that access to, or participation in, any specific exhibition and/or tour/workshop in or of the Site may be chargeable. We will make every effort to provide advance notice to the public of such chargeable exhibitions and/or tours/workshops. The following regulations (the “Chargeable Event Regulations”), which form part of the Visitor Regulations, will apply in relation in relation to visits to Chargeable Events (in addition to all the other Visitor Regulations applicable to visits to the Site in general):
- Tickets for Chargeable Events must be purchased either in advance, via the Website or by telephone (call 01752 304774) or by visiting the Welcome Desk at the Site (please note, due to Covid-19 restrictions, general admissions may be unavailable at our Welcome Desk)
- If you purchase tickets via the Website, an order confirmation will be sent to the email address you provide.
- Tickets purchased over the telephone will be emailed to you.
- Subject as otherwise agreed by us, payment for Tickets must be made by credit/debit card. We accept all major credit and debit cards except American Express. Payments taken on cards will state “ARCA” on the card transaction statement. All payments must be made in Pounds Sterling (£).
- Once purchased, tickets will not (unless we agree otherwise, in our sole discretion) be refunded but can be exchanged for an alternative time or date, if available. If there are no suitable alternative times/dates, or the relevant exhibition/tour/workshop is fully booked, we may (but are not obliged to) make your booking available for sale again and, if resold, will endeavour to refund your ticket price subject to deduction of reasonable costs and expenses.
- You are advised to check your purchase upon receipt of your ticket as mistakes cannot always be rectified.
- By purchasing a ticket, you agree that the ticket is for the personal use of you and your party only, and may not be resold or transferred. Your ticket is only valid for the number of persons, the date and time stated on its face. We reserve the right to cancel any ticket (without notification or refund) in the event that we determine that the ticket holder is not the person who originally purchased it.
- You should ensure that you (and the other persons covered by your ticket) arrive at the Welcome Desk at the Site at least 10 minutes in advance of the time of entry stated on the ticket. Every effort will be made to admit latecomers if reasonably possible, but admission is not guaranteed and is at our discretion.
- We reserve the right to close or cancel any Chargeable Event at any time (without notice, if necessary) in the event of circumstances beyond our control. We will use every reasonable effort to contact ticket holders either by phone or email (using the details provided at the time of purchase) to provide advance notice of the closure or cancellation. Please note, however, it is your responsibility to check whether the relevant Chargeable Event is proceeding at the scheduled date and time as we do not guarantee that we will be able to notify all ticket holders. If we do close or cancel a Chargeable Event in the circumstances above, we will refund the face value of the tickets which cannot be used.
- On arrival at the Site, in order to gain access to the relevant Chargeable Event, you will be required to produce your ticket(s) or emailed confirmation of ticket purchase. We reserve the right to refuse admission to any Chargeable Event if a person cannot produce a ticket or email confirmation, for health and safety, environmental or security reasons or otherwise.
- In the event that we refuse entry to a person to the Site any Chargeable Event or require any person to leave the Site or any Chargeable Event, as permitted by these Visitor Regulations (including these Chargeable Event Regulations), we will not be obliged to refund any ticket price paid by (or in relation to) such person.
- During your visit you must retain your ticket safely for production on demand by our representatives.
- Any purchase of tickets will only become effective once paid for in full. Payment for a ticket is deemed to be acceptance of these Chargeable Event Regulations.
- Any bar operating as part of a Chargeable Event may be closed by us (or any third party operating the bar) at any time, in our (or their) sole discretion, if any person using the bar shall behave in an unruly, disorderly or unseemly manner or we (or the third party operator) are (is) of the opinion that such unruly, disorderly or unseemly behaviour may occur.
The following regulations (the “Group Booking Regulations”), which form part of the Visitor Regulations, will apply to all Group Bookings and related Group Booking Agreements which we enter into with a Group Organiser (on the basis set out below) (in addition to all the other Visitor Regulations applicable to visits to the Site in general).
- We reserve the right to change these Group Booking Regulations from time to time. The Group Booking Regulations which apply in relation to any Group Booking Agreement will be those Group Booking Regulations which are shown on the Website as at the date upon which the Group Booking Agreement is made.
Making a Group Booking
- If a Group Organiser wishes to organise a Group Booking (by entering into a Group Booking Agreement), the Group Organiser (or Group Organiser Representative on behalf of the Group Organiser) must complete, and submit via the Website, the Group Booking Page and pay the Group Booking Price specified.
- A binding Group Booking Agreement will be entered into between us and the Group Organiser in relation to the relevant Group Booking at the time at which we receive payment in full of the Group Booking Price from (or on behalf of) the relevant Group Organiser, which payment can be identified by us (in our sole discretion) as being made by (or on behalf of) the Group Organiser in relation to the relevant Group Booking. For the avoidance of doubt, payment of the Group Booking Price constitutes the agreement of the Group Organiser to the provisions of the Group Booking Agreement.
- That Group Booking Agreement will be made up of the information included in the relevant completed Group Booking Page together with these Group Booking Regulations.
- The minimum and maximum capacity numbers for any Group are as stated on the Website.
- The number of people in a Group must be stated on the completed Group Booking Page. If the stated number of people in the Group is exceeded (either when the Group arrives at the Site or at any time during the period of the tour/workshop), unless we agree otherwise, we reserve the right to do any of the following:
(i) cancel the relevant tour/workshop;
(ii) exclude the additional participants (i.e. the people in excess of the agreed number) from the tour/workshop; and/or (iii) require that the Group Organiser pays an additional charge (in respect of the additional participants) prior to us continuing with the relevant tour/workshop. We will not be liable to the Group Organiser in relation to any cost, loss (direct or indirect) or liability incurred by the Group Organiser in relation to any action taken by us as described above.
- The Group is required to arrive a minimum of 10 minutes before the scheduled start of the booked tour/workshop.
- On arrival, the Group should report to the Site reception where it will be met by a tour guide (or, in the case of a school Group, the Group should report to the schools entrance at the Site where it will be met by a learning facilitator).
- If a Group expects to arrive later than originally expected, the Group Organiser should call The Box on 01752 304774 prior to their expected time of arrival with an estimated time of arrival, so our tour guide can be informed. If the Group arrives later than agreed, we will endeavour to maintain the visit but we shall be entitled (at our sole discretion) to shorten or cancel the tour/workshop. In the event of a cancellation, we shall endeavour to agree an alternative time/date for the tour/workshop for which we may, at our discretion, charge an additional amount to reimburse us for any losses arising in connection with the cancellation and rebooking. In any event, if a tour/workshop is cancelled in the circumstances referred to above, unless we agree otherwise, the Group Organiser will not be entitled to any refund of the Group Booking Price already paid.
- The Group Organiser is responsible for the supervision and conduct of the members of its Group at all times.
- The Group Organiser will be liable for any costs, losses or liability caused to us by virtue of the actions of any member within their Group.
- In the event that any member of a Group behaves in a manner contrary to the Visitor Regulations we reserve the right to require that the Group leaves the Site. In such any event, the Group Organiser will not be entitled to any refund of all or any part of the Group Booking Price paid for the Group Booking.
Cancellation by the Group Organiser
- The Group Organiser may cancel a Group Booking at any time (by e-mail to the following address: [email protected] or in writing to: The Box, Tavistock Place, Plymouth, Devon PL4 8AX.
- If the cancellation is made more that 28 days before the agreed date of the relevant tour/workshop, we will reimburse all of the Group Booking Price paid in respect of the Group Booking [subject to a deduction in our sole discretion of an amount representing our reasonable administrative costs in connection with the Group Booking].
- If the cancellation is made less than 28 days before the agreed date of the relevant tour/workshop but more than 14 days before such date, we will reimburse to the Group Organiser 50% of the Group Booking Price paid in respect of the Group Booking [subject to a deduction in our sole discretion of an amount representing our reasonable administrative costs in connection with the Group Booking].
- If the cancellation is made less than 14 days before the agreed date of the relevant tour/workshop, the Group Organiser will not be entitled to any refund of the Group Booking Price paid.
Cancellation by us
- We reserve the right to modify the programme of any Group Booking tour/workshop or cancel the tour/workshop entirely if unforeseen circumstances arise which are beyond our control. In such an event we will notify the Group Organiser of the issue in advance.
- If we do so notify the Group Organiser, the Group Organiser will be entitled to cancel the Group Booking (in which case we will refund 100% of the Group Booking Price paid) or book an alternative date/time (at no additional cost to the Group Organiser).
- Children and young people remain the responsibility of Group Organiser and, if applicable, Group Organiser Representative at all times. The Group Organiser should be aware that the Site will be open to the general public during the period of the Group Booking tour/workshop.
- Unless we agree otherwise (at our sole discretion) we will not be providing catering in connection with any Group Booking tour/workshop. The restaurant/café facilities at the Site will be available on the same basis that they are available to the general public. If we do agree to provide specific catering facilities in connection with a Group Booking, it will be the responsibility of the Group Organiser to inform us of any dietary requirements of any member of the Group and, except as otherwise provided in these Group Booking Regulations, we shall not be liable in relation to any cost, loss or liability arising in relation to the failure of the Group Organiser to so inform us.
- The Group Organiser is responsible for providing all transport to and from the Site. We do not organise or provide (and are not responsible for organising or providing) any such transport.
- The Group Organiser is also responsible for any parking arrangements and related charges.
Warranties by the Group Organiser
- The Group Organiser warrants to us as follows:
(i) he/she has the legal ability and authority to enter into the Group Booking Agreement and perform all obligations stated to be obligations of the Group Organiser in that agreement; and
(ii) in the case of a Group Organiser which is a company or other organisation (as opposed to an individual person) the Group Organiser Representative has the authority to represent the Group Organiser and enter into the relevant Group Booking Agreement on behalf of the Group Organiser.
- Other than as provided below and to the extent permitted by law we will not be liable or responsible for any loss or damage (whether direct or indirect) that may result to the Group Organiser, any Group Organiser Representative, any member of the related Group or a third party in connection with any Group Booking, the related visit to the Site, any failure of the Group Organiser to comply with the obligations in the related Group Booking Agreement and/or any cancellation of a Booking which is made in accordance with these Group Booking Regulations.
- We reserve the right to close certain galleries or exhibitions without notice for health and safety, maintenance or any other purposes. Other than as set out below, we shall not be liable in relation to any cost, loss or liability incurred by any person in connection with any such closure.
- Nothing in these Group Booking Regulations excludes or limits our liability: (i) for death or personal injury arising from our negligence; (ii) for fraud; or (iii) in any other circumstances for which our liability cannot be excluded or limited by English law.
Matters Applicable To The Website Regulations And Visitor Regulations
The following defined terms are used in the regulations set out above:
“Chargeable Event” means any exhibition and/or tour/workshop which we decide, in our absolute discretion, the public will be charged for in order to access or join, as applicable.
“Group” means the group of people visiting the Site for a tour/workshop in relation to a particular Group Booking.
“Group Booking Agreement” means each agreement made between us and a Group Organiser in relation to a Group Booking. A particular Group Booking Agreement will comprise the information included in the relevant Group Booking Page together with these Group Booking Regulations.
“Group Booking” means a paid-for booking made by a Group Organiser for a group of people to tour the Site/attend a workshop.
“Group Booking Page” means the completed Website page in relation to the relevant Group Booking. Click here to be directed to the page.
“Group Booking Price” in relation to a particular Group Booking means the price payable by the Group Organiser for the Group Booking as specified in the Group Booking Page. [PCC TO CONFIRM]
“Group Organiser” means the person, company or other organisation named on the relevant Group Booking Page as being the organiser of the relevant Group Booking. If the Group Organiser is a company or other organisation, an individual person must also be named on the Group Booking Page as being the Group Organiser Representative.
“Group Organiser Representative” means, in the event that the Group Organiser is a company or other organisation, the person named in the relevant Group Booking Page as being the representative of the Group Organiser who will have responsibility for acting on behalf of the Group Organiser in connection with the relevant Group Booking.
“Official” means any employee of Arca (Plymouth) Limited or Plymouth City Council working at, or in connection with, The Box.
“Site” means the premises known as The Box together with St Luke’s Church and the surrounding land situated at 37 Tavistock Place, Plymouth, PL4 8AX
“We” means Arca (Plymouth) Limited (a company registered in England and Wales with registered number 12187662 whose registered office is at Ballard House, West Hoe Road, Plymouth, Devon, PL1 3BJ) trading as The Box. “Our” and “us” should be construed accordingly.
“Website” means our website at www.theboxplymouth.com and any sub-domains.
“You” means any person entering The Box museum. “Your” should be construed accordingly.
The regulations above (and any non-contractual obligations arising in connection with them) are governed by, and shall be construed in accordance with, English law. The courts of England shall have exclusive jurisdiction in relation to any dispute or matter arising in connection with those regulations.