Terms & Conditions

Find our policies including website and visitor regulations.

Set out below are the regulations applicable to the use of the Website (the Website Regulations) and to visitors to the Site (the Visitor Regulations). Defined terms, and other matters applicable to both the Website Regulations and the Visitor Regulations, are set out at the bottom on this page.

Website Regulations

Introduction

By using the Website, you are agreeing to be bound by the Website Regulations shown here. In the event of any inconsistency between these Website Regulations and anything else on the Website, these Website Regulations take precedence. We reserve the right to vary these Website Regulations from time to time. Such variations will be deemed to be effective (and binding on you) immediately upon their being posted in varied form on the Website.

Social Media Policy

We adhere to the social media policy set out by Plymouth City Council and would encourage users who want to engage with us on social media to do so within those guidelines. We reserve the right to remove any contributions that break the rules or guidelines of a particular channel or the acceptable use policy outlined.

Privacy

When using our Website, there will be times when your data is collected by us through cookies, comments and completing forms. Our use of such data is subject to our privacy policy and cookie policy, copies of which are available on the Website. By using the Website you consent to us processing your data on the basis set out in those policies.

Information and Liability

We make every effort to provide accurate and complete information on our Website. However, we make no representations or warranties (and provide no guarantees) in relation to the accuracy or completeness of such information. We do not guarantee uninterrupted access to the Website. Other than as otherwise set out below and to the extent permitted by law:

  • we will not be liable or responsible for any loss or damage (whether direct or indirect) that may result to you or a third party in connection with your use of the Website or the material on the Website;
  • we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity; and
  • we will not be liable to you for any loss or damage caused by any virus or other harmful material that may infect your property (including computers and phones) due to your use of our Website (including as a result of you downloading any content from the Website or clicking on any other website link which is included on the Website). Nothing in these Website Regulations excludes or limits our liability:
    (i) for death or personal injury arising from our negligence or fraud; or
    (ii) in any other circumstances that our liability cannot be excluded or limited by English law.
    Third Party Websites

    We may provide links in our Website to third party websites. Any such links are provided solely for your convenience. We are not responsible for the content, do not endorse the content and assume no liability in relation to loss incurred by the use of any such external website. You may link to our Website from a personal or organisational website and we would prefer you to do this rather than copy information which may later become out of date.

    Intellectual Property

    All rights in the design, text, graphics and other material on our Website and the selection or arrangement thereof is copyright of Plymouth City Council, Arca (Plymouth) Limited or other third parties. Except as specifically permitted below, use of the materials on the Website (including reproduction for purposes other than noted below and alteration, modification, distribution or republication) without our prior written permission is strictly prohibited. Should you require permission for the above, please contact us. You may not use the “The Box” trade name or trade mark (registered or unregistered) (and no licence to do so is granted by the use of the Website or otherwise) except for the purpose of referring to The Box museum lawfully and in good faith only. Subject as otherwise stated below, you are permitted to download electronically, copy and print, in hard copy, portions of the Website solely for private or educational use (within the classroom), provided that no changes are made to the material and that The Box, Plymouth is acknowledged as the owner. Permission to reproduce material on the Website does not extend to any material identified as being owned by a third party. Permission to reproduce such material must be obtained from that third party owner of the relevant material. Photographic images are occasionally used for journalistic or artistic purposes. Whenever possible The Box obtains (either directly or via third parties) the express permission for images of people to be used on the web. However, this is not always possible for group photographs. Should a member of the public object to their image being contained in any such photograph they should email [email protected] and the photograph will be removed.

Visitor Regulations

Introduction

We welcome you to The Box and hope you have an enjoyable visit. Although entry to The Box is free (subject to charges for certain exhibitions and tours), it is a condition of entry that you comply with these Visitor Regulations set out below. We reserve the right to change these regulations from time to time. Such changes will apply to you immediately upon their being posted in changed form on the Website.

Opening hours and access to the Site

Normal opening hours of the Site are displayed at the entrance of The Box museum. It may, however, be necessary for us to change the opening hours, without notice, for example, for security reasons. We accept no liability to anyone in relation to any such change being made. We reserve the right to refuse anyone entry to the Site at our absolute discretion, and any person who fails to comply with instructions from an Official or other person acting on our behalf may be refused entry to, or removed from, the Site. Anyone found (in our opinion, or that of any Official or other person acting on our behalf) to be causing or threatening to cause any damage to any part of the Site, the Site infrastructure, causing or threatening to cause any harm to any other person at the Site or in the near vicinity, or behaving in an illegal, anti-social or aggressive manner, or appearing to be under the influence of drugs or alcohol or in breach of these conditions will be required to leave the Site or the immediate vicinity and may be reported to the police. We reserve the right to search any person and their personal property and refuse admission to, or remove from the Site, any person who refuses to be searched by an Official or the police or other person acting on our or their behalf. If, on searching your person or property, we (or our Officials or any other persons acting on our behalf) find any items which we do not allow to be brought onto the Site (as described below under “Prohibited Items”) or any similar item(s) that may be a risk to the Site or any of our Officials or visitors to the Site) we/they may remove it, and return it to you when you leave the Museum. If we (or any other such people) find an illegal item in your bag they will confiscate it, and hand it to the police. It may be necessary for us to close parts of the Site temporarily in which case we may require you to leave those areas by the routes which we determine. No animals will be permitted to enter the Site, other than assistance dogs, guide dogs or hearing dogs for disabled people.

Prohibited Items

The following articles are not permitted to be brought into the Site: flags, advertising or marketing messages, chairs, knives, fireworks, smoke canisters, air-horns, flares, weapons, dangerous or hazardous items, laser devices, glass vessels, cans, poles, and any article that might be used as a weapon and/or compromise public safety. This list represents a non-exhaustive list of the types of articles which are not permitted and we retain a discretionary right to refuse entry to, or remove, any person found to be carrying any of these items or any similar items.

Unattended property

You should not leave any of your property unattended at any time in or around the Site, including in any outdoor areas. We reserve the right to remove and/or destroy any unattended property at our complete discretion and will not be liable for any loss to you incurred by reason of us doing that.

Filming

Unless indicated otherwise in relation to particular exhibits, you may take pictures and videos with handheld cameras and devices. You may not take pictures or videos with any equipment which requires a stand or separate lighting. Other than with our prior written consent you may only use any pictures and/or videos for personal (not commercial) use.

Food and drink

No food or drinks are permitted to be brought into the Site other than one small plastic bottle of water per person. You are not allowed to consume food and drink on the Site except in the restaurant/café areas.

Bicycles and mobility scooters

No bicycles are permitted within any buildings in the Site. Mobility scooters are permitted within the Site.

Liability

Other than as provided below and to the extent permitted by law:

  • we will not be liable or responsible for any loss or damage (whether direct or indirect) that may result to you or a third party in connection with your visiting the Site; and
  • we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity in connection with your visit to the Site.
    Nothing in these Visitor Regulations excludes or limits our liability:
    (i) for death or personal injury arising from our negligence;
    (ii) for fraud; or
    (iii) in any other circumstances for which our liability cannot be excluded or limited by English law.

Matters Applicable To The Website Regulations And Visitor Regulations

Definitions

The following defined terms are used in the regulations set out above:
“Official” means any employee of Arca (Plymouth) Limited or Plymouth City Council working at, or in connection with, The Box.
“Site” means the premises known as The Box together with St Luke’s Church and the surrounding land situated at 37 Tavistock Place, Plymouth, PL4 8AX
“We” means Arca (Plymouth) Limited (a company registered in England and Wales with registered number 12187662 whose registered office is at Ballard House, West Hoe Road, Plymouth, Devon, PL1 3BJ) trading as The Box. “Our” and “us” should be construed accordingly.
“Website” means our website at www.theboxplymouth.com and any sub-domains.
“You” means any person entering The Box museum. “Your” should be construed accordingly.

Governing Law

The regulations above (and any non-contractual obligations arising in connection with them) are governed by, and shall be construed in accordance with, English law. The courts of England shall have exclusive jurisdiction in relation to any dispute or matter arising in connection with those regulations.

Membership Terms & Conditions