We do so by minimising or removing barriers that can prevent people from engaging with our buildings, collections, and programmes.
As both a provisionally accredited Museum and Archive we do everything that we can, within the limitations of our buildings and other resources, to offer the widest, richest, most engaging access for all our users.
Our work in this area is ongoing and responsive to our audiences changing needs.
Our access information has been updated in line with government guidance on social distancing and safety. You can find more about the measures in place to help you feel as comfortable as possible in our Plan Your Visit page.
Before you visit
From Tuesday 29 September, our opening hours will be Tuesday to Sunday (10am to 5pm) and bank holidays. To help manage capacity, you will be able to book tickets for timed entry slots. Please see Plan Your Visit for details on booking tickets.
From time to time we may have to close galleries or restrict access due to maintenance or for private hire events.
The Box has free entry to the permanent galleries. Some of The Box’s temporary exhibitions incur an admission charge. Our Mayflower: Legend and Legacy exhibition, which is open from Tuesday 29 September 2020 to Saturday 18 September 2021, costs £5 for adult entry or is free for Plymouth City Council tax payers and for young people under 16.
Charges are made for some activities, events, reproduction of images or moving image material. This helps us to support the future work of The Box.
Enquiries about The Box’s site or services can be made in person, via the telephone, email, social media or website. We will respond to all enquiries, comments and complaints received in writing or by email within 20 working days.
Making the most of your visit
Entrance and Exit
The Box is accessible by wheelchair and mobility scooter, and for buggies and prams. Accessible entrances and exits are clearly identified.
Entry to The Box is through our main entrance on Tavistock Place and the exit is on North Hill. Both entry and exit are accessible.
Entry to St Luke’s is opposite The Box entrance on Tavistock Place. The exit is via the side fire exit.
Please have your entry ticket ready when you arrive and turn up within your half-hour slot.
Access within The Box
We are reducing our capacity and inside we will encourage two-metre distancing where possible. Due to the size and nature of many of our spaces, you can explore the galleries freely, rather than in a one way system. We may ask you to return to a gallery later if it is busy.
There will be some one-way restrictions in certain areas - for example the Mayflower 400: Legend & Legacy exhibition, and on stairways - and these will be clearly identified. Our team will be on hand to help.
You can access St Luke’s either at the beginning or end of your visit. This can also be explored freely once inside.
Accessing our spaces
All internal public spaces are accessible by wheelchair and mobility scooter, and for buggies and prams with:
- A limited number of buggy parking spaces available (buggies are left at the owner’s risk.)
- Four wheelchairs and one electric scooter available on request.
- Two lifts providing access between floors and across the museum and gallery space
- Lifts that are able to accommodate regular wheelchairs and, in some, flatbed wheelchairs too. Ability for larger wheelchair access - please contact us for detailed information
- Wheelchair accessible toilets
- A fully accessible Changing Places toilet (which includes a hoist, height adjustable changing bench, shower and height adjustable sink)
- Baby change facilities.
We have an enhanced cleaning programme in place and these facilities are checked by our team. Touchpoints in lifts are wiped by a member of our team after use.
Visitors booking events and other activities are asked to leave any details of access needs during their booking so that staff can be on hand to support access to the building and events and take all reasonable steps to accommodate visitors’ needs.
There is seating within galleries, where appropriate, and foldable stools are available on request from members of staff across the site.
The shop and Kitchen & Bar offer a range of products to suit all budgets and tastes. We cater for a range of dietary requirements. See Plan Your Visit for opening hours and further details on what we offer.
The Box welcomes breastfeeding and is accredited by Plymouth Latch On.
Power points are provided for laptop computers and mobile phones. There is free WiFi across The Box.
Getting closer to our collections
Galleries and exhibitions
Our signage conforms to access standards including the finish, information hierarchy, text sizes, contrasts and viewing distances.
The glass in the display cases has been carefully chosen to avoid glare and reflection.
The interpretive text is located at recommended heights and in appropriate font sizes using clear accessible language.
Large print family trails are available free of charge and new trails are produced each year.
There are interactives in each of the eight permanent galleries, which allow visitors to interact with, and learn more about, the objects on display. Projections and moving image displays have subtitles. We are ensuring that interactives can be used in a safe way within government guidlines for COVID-19. See Plan Your Visit for details.
There is adjustable lighting in the galleries to help us with our collections’ care requirements and in the learning rooms.
Some galleries can be dark or noisy. If you would like to avoid these galleries during your visit please speak to a member of the team who can advise you.
Audio loops are installed in the learning room, Cottonian Research Room and at our welcome desk. We do not currently offer audio guides.
Accessing collections and support
Unfortunately some of our collections cannot be brought out due to fragility or for health and safety reasons.
Part of our collection can be viewed online for those who are unable to visit in person. Please see our Collections pages for further information. Access to some of the most heavily-used family history records (such as baptism, marriage and burials registers) are available via FindMyPast.co.uk.
Our curatorial staff can also support people with vision impairment to get closer to the collections and we have a number of objects within our handling collections that can be specially requested to help people with sensory impairments get closer to our objects as part of their visit. Please contact us for information.
We offer a range of schools sessions for children with special educational needs. We also offer orientation visits to teachers where we can discuss your requirements and help you plan your visit.
Getting it right
The presentation and language used in our displays respects a diversity of backgrounds. In many cases we have worked with communities to interpret our collections and their cultural significance. If you feel that we haven’t got something quite right please let us know at [email protected].
We tailor the text used in galleries, exhibitions, publications and social media platforms to the needs of our audiences and have an agreed set of style guidelines that help us do this.
A private room can be provided for viewing objects or documents of a sensitive nature.
During the development of The Box we thought carefully about the different barriers people can face in visiting a cultural attraction. As a result we consulted many different people and groups across the city who helped us to consider how we could improve access for everyone. There are lots of access needs to consider and we won’t have managed to resolve all of them. If you have a suggestion for how we can improve your visit please let us know at [email protected].
Our staff and volunteers
All staff and volunteers receive disability awareness training as part of their induction and throughout their customer experience training. All staff are trained in health and safety, lone working, risk assessment and for those with regular contact with children or vulnerable adults have DBS checks.
We are an equal opportunities employer and monitor our diversity statistics carefully. Our work experience scheme targets young people who are underrepresented in the heritage sector. More information on this scheme will be available from Autumn 2020.
We are committed to improving access at The Box. To do so we will be addressing a range of access needs over the next four years, looking at each need in depth and across our programming.
In 2020/2021 we will be focusing on visual impairment. Each subsequent year we will be looking at hearing loss, neuro-diversity and orientation for physical access.
The Box works regularly with disabled communities for advice and guidance to improve our offer to all users. If you would like to get involved either by helping us to design new services, trialling existing ones or have a project that we could work together on, please get in touch at [email protected]