Plan Your Visit FAQs

Use the information below to help you plan and make the most of your visit.

Is it safe to visit?

The Box is a safe place to visit and a number of measures are still in place to ensure the safety of our visitors, staff, volunteers and suppliers at all times.

  • Face coverings are recommended by all visitors to The Box and our other venues (unless you are exempt)
  • Hand sanitising facilities are in place around our building and enhanced cleaning includes lifts and digital interactives
  • Protective screens are in place at the welcome desk and shop counters
  • Contactless payment is encouraged wherever possible
  • All visitors are asked to give each other space and avoid busier areas where possible, as well as sanitising and washing their hands regularly

For further guidance, visit:

How much does it cost?

Entry to The Box is free! If you enjoy your visit, please make a donation. Whatever you can give will help us to keep The Box free for all.

I can no longer make the event I booked, can I get a refund?

As per our terms and conditions all paid tickets are non-refundable. Tickets for events, as per our terms and conditions, are non-transferrable unless in the event of closure of The Box or cancellation of the event. These tickets cannot be resold. Please see our information on requesting an exchange in the information above.

I don’t have access to book online, can I still get tickets?

If you aren’t able to access online booking, visit the Welcome Desk or email us. Please bear with us if we can't respond immediately. We will get back to you as soon as we can.

Is The Box accessible?

The Box is committed to maximising access for everyone. All entrances are fully accessible. Disabled parking is available at the end of Tavistock Place and we have one mobility scooter and four wheelchairs available for visitors. For more information, visit our access page.

Can I bring my dog to The Box?

Guide and service dogs are welcome at The Box, but otherwise you cannot bring your pets with you when you visit!

Car/bicycle parking

The nearest car park is Regent Street. Disabled parking is available at the end of Tavistock Place. More information is on our Getting Here page. There is bicycle parking on Tavistock Place and North Hill – please bring your lock.

How do I book for The Box Kitchen & Bar?

You can book in advance to secure your table, alternatively you can check if there is any availability on the day.