Plan Your Visit FAQs

We look forward to welcoming you from 29 September. To help you make the most of your visit, here is some key information about booking tickets and experiencing our spaces safely.

Is it safe to visit?

Your safety is very important to us. We have introduced a number of measures, in accordance with government guidelines, to make your visit as safe as possible. We have reduced the number of entrances and exits and introduced one way systems at potential pinch points to facilitate social distancing. All visitors will wear face coverings and be encouraged to give each other space and avoid busier areas, as well as sanitising and washing their hands regularly. We have also increased our cleaning regime.

How much does it cost?

Entry to The Box is free, although some of our major exhibitions are chargeable. If you enjoy your visit, please consider making a donation. However much you can give, you will be helping us to keep The Box free for all.

Do I need to book a ticket?

Yes. While social distancing measures remain in place, a timed ticketing system allows us to monitor the number of people within The Box and ensure you can visit safely.

How do I book a ticket?

For your safety and the safety of our staff, everyone must book their tickets in advance of their visit. There are two ticket options:

To avoid disappointment, we recommend you arrive promptly for your time slot. There will be one socially-distanced queue in to the building via our entrance on Tavistock Place.

How many tickets can I book?

To ensure as many people as possible can enjoy The Box, we have limited the number of tickets per order to six. Each person in the group must have their own individual ticket.

Can I book a ticket onsite at The Box on the day I’m visiting?

We recommend that you book online in advance of your visit. If your desired time slot or day is sold out, please check back later. We expect to release a limited number of tickets regularly .

Do Members need to book?

Yes, every visitor to our site needs to book a timed entry admission. Members often have the first opportunity to book free tickets to The Box and have free entry to our payable exhibitions. Please remember to bring your membership card and a form of identification with you.

I can no longer make the slot I booked. Can I reschedule my visit?

If you need to reschedule, please contact us to discuss your preferred date and time. Tickets are extremely limited, so if you need to cancel your slot let us know as soon as possible.

I only want to visit your free exhibitions. Can I do that?

Yes. We offer a standalone General Admission ticket which does not include access to Mayflower 400: Legend & Legacy but will give you access to all our free exhibitions.

I can no longer make the slot I booked, can I get a refund?

As per our terms and conditions all paid tickets are non-refundable. Tickets for paid exhibitions, as per our terms and conditions, are non-transferrable unless in the event of closure of The Box or cancellation of the event. These tickets cannot be resold.

I don’t have access to book online, can I still get tickets?

We have put the online booking system in to place to prioritise your safety and the safety of our staff is a priority. If you aren’t able to access online booking, please call us on +441752 304774.

I have access requirements, how can I let you know?

If you have any special access requirements, please get in touch - we’ll be happy to help.

Can I use my ticket across the site, including St Luke’s and The Arts Institute?

Yes. We will scan your ticket when you enter The Box via Tavistock Place. You will also be asked to present your ticket when you visit St Luke’s and The Arts Institute. Your ticket does not cover entry to Smeaton’s Tower and Elizabethan House.

I want to come as part of a larger group. Is this possible?

Larger group bookings are not available at this time. Sign up to our newsletter to be amongst the first to know when this becomes avaiable.

How do I book a school visit?

For your safety and the safety of our staff, all schools visits must be booked online in advance. Your schools workshop booking includes entry to The Box and admission to our Mayflower 400: Legend & Legacy exhibition. You will be provided with secure bag storage and exclusive use of the Simmons Learning Room for your group’s lunch. You can book a school visit up to a month before your visit. Find out more and plan your schools visit.