Plan Your Visit FAQs

Use the information below to help you plan and make the most of your visit.

Is it safe to visit?

We're keeping some of our safety measures in place. They'll be regularly reviewed and we will continue to keep everyone up to date here and on our other communications channels. It's no longer a legal requirement for visitors to wear face coverings but you're welcome to do so and we do encourage it. All visitors are asked to give each other space and avoid busier areas, as well as sanitising and washing their hands regularly. Our other safety measures include:

  • Hand sanitising facilities and enhanced cleaning including lifts and digital interactives
  • Our team wearing PPE. Don’t let this stop you from approaching us with any questions you might have
  • Protective screens at the welcome desk, shop and café counters
  • Encouraging contactless payment wherever possible

For further guidance, visit: plymouth.gov.uk/coronaviruscovid19information.

NHS Test and Trace

We may need to share your information with the NHS Test and Trace service if someone who has tested positive for COVID-19 lists the Museum as a place they recently visited. Read our terms and privacy notice to find out how your information is shared and stored. If you do not want your contact details passed on to the NHS Test and Trace service, you can opt out by getting in touch. Please note that your contact details will still be collected when you book your ticket so that we can provide important safety information about your visit.

How much does it cost?

Entry to The Box is free, apart from our 'Mayflower 400: Legend and Legacy' exhibition (until 2 Jan 2022) and 'Songlines: Tracking the Seven Sisters' (21 Oct 2021 - 27 Feb 2022). However, if you're a Plymouth City Council tax payer you can enjoy up to 4 free tickets on your first visit to the exhibitions. If you enjoy your visit, please make a donation. Whatever you can give will help us to keep The Box free for all.

Do I need to book a ticket for special exhibitions?

You don't need to book for general admission for The Box. You do need to book for 'Mayflower 400: Legend and Legacy' and 'Songlines: Tracking the Seven Sisters'. Why not book your tickets now?

If you're a Member, please log in first to access your membership privileges. If you're a Plymouth City Council tax payer and you're booking exhibition tickets please log in before booking too. Your discount will show up when you get to your basket. You can also book tickets for exhibitions at the Welcome Desk when you arrive at The Box if they're available.

How many special exhibition tickets can I book?

You can book up to ten tickets per order. Each person in your group must have their own ticket. Please contact us for larger group bookings.

I can no longer make the exhibition date I booked, can I get a refund?

As per our terms and conditions all paid tickets are non-refundable. Tickets for special exhibitions, as per our terms and conditions, are non-transferrable unless in the event of closure of The Box or cancellation of the event. These tickets cannot be resold. Please see our information on requesting an exchange in the information above.

I don’t have access to book online, can I still get tickets?

If you aren’t able to access online booking, visit the Welcome Desk or call us on +44 1752 304774. We are often dealing with a lot of enquiries, so please bear with us if we can't respond immediately.

Is The Box accessible?

The Box is committed to maximising access for everyone. All entrances are fully accessible. Disabled parking is available at the end of Tavistock Place and we have one mobility scooter and four wheelchairs available for visitors. Guide and service dogs are welcome. For more information, visit our access page.

Car/bicycle parking

The nearest car park is Regent Street. Disabled parking is available at the end of Tavistock Place. More information is on our Getting Here page. There is bicycle parking on Tavistock Place and North Hill – please bring your lock.

How do I book for The Box Kitchen & Bar?

You can book in advance to secure your table, alternatively you can check if there is any availability on the day.

How do I book a school visit?

For your safety and the safety of our staff, all schools visits must be booked online in advance.

Your schools workshop booking includes entry to The Box and admission to the Mayflower 400: Legend & Legacy exhibition. You will be provided with secure bag storage and exclusive use of the Simmons Learning Room for your lunch. You can book a school visit up to a month before your visit. Find out more and plan your schools visit.