Plan Your Visit FAQs

In line with the Government guidelines, The Box is temporarily closed. In the meantime, we hope the information below will help you plan and make the most of your visit once we are able to safely re-open.

Is it safe to visit?

We introduced a number of safety and social distancing measures in 2020 and these will remain in place when we're able to re-open. We have reduced the number of entrances and exits and introduced one way systems at potential pinch points to facilitate social distancing. All visitors must wear face coverings and are encouraged to give each other space and avoid busier areas, as well as sanitising and washing their hands regularly. We have also increased our cleaning regime. Other safety measures include:

  • Admission by advance, timed ticket only
  • Hand sanitising facilities and enhanced cleaning including lifts and digital interactives
  • Our team wearing PPE. Don’t let this stop you from approaching us with any questions you might have
  • Protective screens at the welcome desk, shop and café counters
  • Encouraging contactless payment wherever possible
NHS Test and Trace

We may need to share your information with the NHS Test and Trace service if someone who has tested positive for COVID-19 lists the Museum as a place they recently visited. Read our terms and privacy notice to find out how your information is shared and stored. If you do not want your contact details passed on to the NHS Test and Trace service, you can opt out by getting in touch. Please note that your contact details will still be collected when you book your ticket so that we can provide important safety information about your visit.

How much does it cost?

Entry to The Box is free, apart from our 'Mayflower 400: Legend and Legacy' exhibition, which is just £5 for over 18s. However, if you're a Plymouth City Council tax payer you can enjoy up to 4 free tickets on your first visit to the exhibition. If you enjoy your visit, please make a donation. Whatever you can give will help us to keep The Box free for all.

Do I need to book a ticket?

Yes. While social distancing measures remain in place, you must book tickets in advance of your visit. This allows us to monitor the number of people who are on site and ensure you can visit us safely.

How do I book a ticket?

Book your tickets now.
If you are a Member, please login to our ticketing site first to access your membership privileges.

Tickets to the Mayflower exhibition are limited due to the socially distanced capacity in the gallery. The exhibition is set to run until January 2022 however, so please don’t worry if you can’t see it on your first visit!

Please arrive promptly for your time slot. There is a socially-distanced queue in to the building via our entrance on Tavistock Place.

How many tickets can I book?

Up to six per order. Each person in the group must have their own individual ticket. Please remember to follow the government guidance for Step 3 of the lockdown roadmap if you are making a group booking.

Can I book a ticket onsite at The Box?

We recommend that you book online in advance of your visit. However, once we've re-opened you can check that day’s availability on your phone or with a member of The Box Team onsite and make a booking if your chosen slot is available.

Do I need to book for The Box Kitchen & Bar?

You can book in advance to secure your table, alternatively you can check if there is any availability on the day.

Do Members need to book?

Yes, every visitor to our site needs to book a timed entry admission. Members often have the first opportunity to book free tickets to The Box and have free entry to our payable exhibitions. Please remember to bring your membership card with you.

I can no longer make the slot I booked. Can I reschedule my visit?

If you need to reschedule any tickets you have booked, you can request this by logging into your account under 'Upcoming Events'. Click the 'request a return' button under the date that you'd like to reschedule and request your preferred method of return. If you'd like to exchange your tickets, fill in the details of what you'd like to swap to and we will deal with your request. This is not automated and is subject to availability. Your booking will still show up until your request has been dealt with, so please only complete the form once. We aim to deal with your request within two working days - please bear with our hard working team as we often experience a high volume of enquiries!
View your account to request a return

I only want to visit your free exhibitions. Can I do that?

Yes. We offer a standalone Entry to The Box ticket which does not include access to Mayflower 400: Legend & Legacy but will give you access to all our free exhibitions.

I can no longer make the Mayflower exhibition slot I booked, can I get a refund?

As per our terms and conditions all paid tickets are non-refundable. Tickets for paid exhibitions, as per our terms and conditions, are non-transferrable unless in the event of closure of The Box or cancellation of the event. These tickets cannot be resold. Please see our information on requesting an exchange in the information above.

I don’t have access to book online, can I still get tickets?

We have put an online booking system in to place to prioritise your safety. If you aren’t able to access online booking, visit the welcome desk at The Box or call us on +441752 304774. We are often dealing with a lot of enquiries, so please bear with us if we cannot respond immediately.

Is The Box accessible?

The Box is committed to maximising access for everyone. All entrances are fully accessible. Disabled parking is available at the end of Tavistock Place and we have one mobility scooter and four wheelchairs available for visitors. Guide and service dogs are welcome. For more information, visit our access page.

Car/bicycle parking

The nearest car park is Regent Street. Disabled parking is available at the end of Tavistock Place. More information is on our Getting Here page. There is bicycle parking on Tavistock Place and North Hill – please bring your lock.

Can I use my ticket across the site, including St Luke’s?

Yes. We will scan your ticket when you enter The Box via Tavistock Place and ask to see it when you visit St Luke’s. If you arrive early, you are welcome to visit either in advance.

I want to come as part of a larger group. Is this possible?

Bookings for more than six people are not available at this time. Sign up to our newsletter to be amongst the first to know when this becomes available.

How do I book a school visit?

For your safety and the safety of our staff, all schools visits must be booked online in advance.

Your schools workshop booking includes entry to The Box and admission to our Mayflower 400: Legend & Legacy exhibition. You will be provided with secure bag storage and exclusive use of the Simmons Learning Room for your group’s lunch. You can book a school visit up to a month before your visit. Find out more and plan your schools visit.